RAG for Runbooks and Postmortems

Ops teams do not need another wiki. They need answers with sources when an incident is live.

Chunk for procedure, not paragraphs

Runbooks are step-oriented. Chunk by section headings and keep procedure numbers intact.

Hybrid search wins

Vector similarity alone misses exact error strings. Combine BM25 with embeddings.

results = hybrid_search(query, alpha=0.6)
answer = synthesize(results, cite=True)

Citations are non-negotiable

If the model cannot point to a document, say so. Hallucinated remediation is worse than no answer.